How to improve WiFi signal. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. 4GHz and 5GHz. The closer you are, the better the signal. Weak WiFi signal problems can happen with Virgin Media, especially if you have an older Virgin Media router. Do: use the Connect app to run a super-intelligent WiFi home scan. As jbrennand has stated (thank you as always) depending on the package you're on, they're either free of £8 per month. Forum; Apps. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. These devices have their own signals and can mess with your WiFi. Connecting a Wi-Fi Extender QLOCOM. Connect a laptop to the Booster using an Ethernet cable. 2 Connect the Booster to your Hub using the Ethernet cable provided. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Watch on. 1 ACCEPTED SOLUTION. The app now asks you to enter the password for your router’s 2. Depends what you mean by "work". Step 1. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. ”No setup fee. Very Insightful Person. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Virgin Phone Switchover. 3 hours ago. 1. Like extenders, repeaters connect to your home Wi-Fi. If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. 1 ACCEPTED SOLUTION. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. After the extender initializes connection with the router, you will be prompted to enter the SSID and password of the extender WiFi networks. Start the Scan (do this in every room) Scan complete. Click on the Wireless Network Settings option. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. All the information you need to setup your first Pod or fix an issue can be found here. TalkTalk Wi-Fi booster. Press the button on the booster and the hub. Enter the IP address into a web browser an log into your Virgin Media router. Make sure the Hub is set to factory settings as the Pods are designed to work this way. If that doesn’t do the job, we’ll send you up to a total of 3. Also. Connect your devices to your WiFi, find or reset your WiFi name and password. Select the Ring device you want to test. Our new WiFi Max service allows you to have up to 3 pods. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Virgin booster is working When the device is operational, it displays a power light. Virgin Media offers a variety of routers, including the Virgin WiFi Booster and the Virgin Hub 4. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand why I couldn’t order a pod!. So we can understand the issue and assist you, please can you expand on the issues you're having? Are your issues related to speed via WiFi? Or the range/signal itself? You can find support and advice with improving your WiFi, here. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Removing a wifi booster from the connect app. Keep your router upright, with the front lights facing into the room. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). Optimisation complete, Tap Rescan room, Tap Start Scan. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. My package is: Broadband Speed. I’ve recently put an extension on back of house and noticed wifi not as good as elsewhere in the house. Networking and WiFi. I recently signed up to the Big Volt bundle and as I understand it I have the availability of 3 free wifi boosters should I need them. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Switch on at the mains socket, the white power light will come on and the arrows will be flashing amber or red. Or Settings > Personal Hotspot (depending on OS version). Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. Intelligent WiFi. Hi, Many thanks for that, I never thought to try the Connect app, as I had completely forgotten about it, but I do have it installed & will - 5208986. Channel Optimisation must be left on. They are free if you are on the Gig1. Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above. on 12-05-2023 09:36. Using your browser, login to Virgin Media Powerline Booster's GUI page. 4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂----- NOW -----Mobile Your Account. hi I'm looking at optimising wi fi on the app and see that the room furthest from the hub is connected to the hub rather than the booster that I've installed. Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Virgin Media recently upgraded me to the Hub3 and my extender now does not work despite a factory reset, all the lights displayed green. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. You need to use the VM Connect app to identify the need for Pods. 4 Change WiFi ChannelsConnecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Options. Welcome to Virgin Media’s help and support page. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow to set up a Virgin Media Hub. Start the Scan (do this in every room) Scan complete. 3) In either case, compensation for mis-selling higher speed contracts and failure to address the underlying problem. Do: use the Connect app to run a super-intelligent WiFi home scan. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. I've had a look on our side, and it appears that the Pods are. I have a double story house and it is quite a long but narrow house. Browse Virgin Media Virgin Media Community. 4ghz band but my phone tablet and pc use the 5ghz. . Virgin media pod is an intelligent #wifi extender. 0c9821507a37ee02. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Each box will also need to be connected to your VM Hub modem via Ethernet or Wi. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod; • Tap Start the scan • Then Start the scan again • While connect to WiFi, Tap I’m ready • Wait 2 mintues for Scan • Scan complete, Tap continueWhat To Look for in a WiFi Booster? WiFi boosters come in two formats: dual-band and single-band. They’re coded to your router when you order them from Virgin. Don’t plug the power cable into a plug socket yet. All wifi devices will now need reconnecting to the best SSID at each location. It probably still has your old network address in it. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Once inside this menu, look for an option that says something like “Enable Wireless”, “Enable Wi-Fi”, or “Connect to Network”. QuickStart, set up and connections. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Hmm. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Thank you! Answered! Go to Answer. Wait 2 mintues for Scan. The pods can only be sent out one at a time too. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. Tap the menu (☰). After an lights have flashed on, connect the Booster to. It’s a bit of magic in your pocket that lets you connect to. Because they simply extend the range of the Hub’s signal, you won’t need to set up a new network. 56 minutes ago. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Virgin Mobile. Networking and WiFi. Tap Order a WiFi Booster if an option. Connect your device to the booster’s WiFi network. Scan complete, Tap continue. The Stream remote. 4GHz WiFi. Start the Scan (do this in every room) Scan complete. Connect the Booster to your Hub using the Ethernet cable. Hi. However the device isn't connected automatically. Hi I’ve recently joined virgin. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Find the Security Settings option, and location the Channel drop down menu. You’ll need to pay a one off fee of £45 to get it. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. I don't work for Virgin Media. The Passphrases of the SSIDs must match. Learn more. Scroll to the Network section. Free 2 Hour CLick & Collect Now Available!Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Tap Add a room, Tap the room you're in. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Speed. 4GHz. Connect to Your Hub. Please let me know how you get on. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. WiFi booster pods. VM have introduced wifi max which provides wifi pods and guarantees speeds up to 10 Mbps . Sorry to hear that you're having issues that have led to you needing to request an Intelligent Wi-Fi pod. The Passphrases of the SSIDs must match. Options. Wi-Fi boosters are perfect if you have connection problem areas around your home. We would love to have you as a customer of ours, we couldn't advise, if the Sky boosters work with Virgin Media as they aren't our equipment as jpeg1 says our WiFi pods are locked to Virgin connections, so I think Sky would be the same. First, you will plug the smaller booster directly into the outlet for setting up the device. TP link unmanaged 5 port switch. Take control using. Virgin Media engineer installation. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. As you have the R6350 you should put the hub into modem mode, connect it to the R6350's WAN port and configure the R6350's Internet settings as follows: Internet IP Address radio button: • Get Dynamically from ISP. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. The app now asks you to enter the password for your router’s 2. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I have purchased the TP-Link Deco AX3000 and a 8 port Gigabit switch, which is being delivered tomorrow. I do not work for VM. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. The Virgin. In Virgin Media Connect I could previously connect to the Hub 4, and there is a wifi pod placed on the screen from my account. Home Phone. The pods are only free for volt customers and 1gig service. WiFi Max. Otherwise, phone Virgin Media on 150 from your land line, or 0345 454 1111 from any other device and select option 1. However the app doesn't suggest a booster and I can't find a way to order one. Tap Optimise WiFi now if an option. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. 1 Plug the smaller Booster into a mains socket close to your Hub. The honest truth is: no, Virgin WiFi does not have weak security. But if I move it anywhere else the light just keeps flashing and can. Virgin sent me the hub 4 a few days ago as part of my volt benefits. I'm a Very Insightful Person, I'm here to share knowledge. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. If the app shows any blackspot areas, you can then order a Pod from the app. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. WiFi Max. You can do this by checking that all your cables are plugged in and your router is switched on. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. This makes it best for gadgets nearer your Hub or Booster. Connect the Hub’s power cable with the blue tab. When connected to router via 2. Step 5. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Scan complete, Tap continue. on 08-03-2023 09:06. Hi @Jordonj1 . It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Hi The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Locate the IP Address of your WiFi router, usually found on the Hub sticker. The acquisition gives a significant boost to Virgin Media’s capability to provide out-of-home connectivity for consumers and businesses and propels the ultrafast broadband provider. My Virgin Media App. Click on the Wireless Network Settings option. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Reset. We’re so confident in this technology that we’ve launched. 1 interface won’t open and I’m stuck. Hi @Cabo55 . An antennae will pick up signals from far-off connections in less than 200 square feet (50m) via a Virgin Media broadband booster, and it can be used with any type of router or connection. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. Setting up the Virgin WiFi Booster is a breeze: Plug in the booster close to your Virgin Media Hub. Don’t plug the power cable into a plug socket yet. Using the Virgin Media Connect app. The white power light will come on and the arrows will be flashing amber or red. The SSID must be password protected. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). See their signal strength, know which of your devices are. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Merging the Wi-Fi. Hi hope all is well. Wifi Max see. However it won't connect to the vigin media WiFi booster that I used with my hub 3. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Like extenders, repeaters connect to your home Wi-Fi. 1 ACCEPTED SOLUTION. All forum topics; Previous topic; Next topic; 1 REPLY 1. Back a step. This means that a lot of data transferal is taking place in one method of communication, which can slow speeds significantly. Joining in. on 10-10-2022 10:20. Plug your Wi-Fi booster into. Stay safe online. Leave the pod for around. Click “Sign in with a Virgin Media account” and log in using your My Virgin Media details. If so, Tap Optimise. My virgin is the 200Mbs speed . You can't use the TP Link plugs with the VM pods. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. • Then Start the scan again. • Start the Scan (do this in every room) • Scan complete. Is there a setting on my router that needs to be altered to get. I’ve been unable to connect this Wi-Fi booster - the WPS button doesn’t pick up our virgin media broadband and the 192. Shop Broadband, TV and Landline Offers Broadband Deals It can take up to 14 days for Volt benefits/speed boosts to kick in. Some customers will get this “ at no extra costHi all, I’ve just set up my VM WiFi booster, it works perfectly, but can I use the Ethernet port on top to connect to my PS4, and if so how?Re: Wi-Fi booster required. Change or cancel your package. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. If it’s not a technical issue you need help with then we’re here to support you on. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. As a Volt customer the wifi pod (s) should be free. Wait 2 mintues for Scan. Wireless repeaters . Switch on the Wi-Fi booster and wait for a light indicating that it’s working. WiFi hotspots. However I know that it’s not as it’s very slow and keeps. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Allow at least a metre of clearance for best performance. Account - Cable. To check the strength of your wifi signal, do the following: Open the Ring app. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Connect your device to WiFi Connect your TV Box Link . A Sky WiFi booster can extend your hub's WiFi signal to cover those harder to reach areas in your home. New to virgin and got volt gig 1 but only 14!mbps download and 2 mbps upload in main bedroom. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Tap Add a room, Tap the room you're in. Add the details to your laptop’s WiFi settings, and you’re good to go. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Any ideas please?The wifi doesn’t extend out to the back of the house where my office is going to be. Underneath you’ll see the password, this is what you need to join. They are free on Volt, 1GB or Oomph bundles. Virgin Media help and support. How to improve WiFi signal. If your connection isn’t working, try resetting your router by turning it off and on again. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. They now use WiFi Pods. 4GHz Wi-Fi network. Underneath you’ll see the password, this is what you need to join. I’ve done a few speed tests now and - 5158392. We have 3 suggestions below for standard sized homes with about 10 to 15 devices on the Virgin Media wireless network. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Just tap 'Start the scan' and let the app work out if something's getting in the way of your WiFi. Switch on at the mains socket. Virgin will supply customers up to three WiFi Pods in total, but each time. The connect app is taking me in circles. . You can also call 150 from a VM landline or mobile, or. The article discusses what you can do to improve your Wi-Fi experience in greater detail, and will help you to decide what type of booster will suit you best. If you have signed up for our intelligent wi-fi plus service, you will be able to use our new wi-fipods to create a wi-fi bubble that covers your entire home. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Switch on at the mains socket. Download the free Connect app for iOS devices. Stream from Virgin Media. I have used the VM connect app which shows the WiFi is 22 mbps whereas in the other rooms it’s around 137. 0 KudosHopefully I’m on the right forum now. Tap Start the scan. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2. Virgin Mobile. Considering I pay for this monthly not very good service. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. Hi there, I was advised to download and use the connect app to scan my rooms that have zero Wi-Fi connection. Just hook up an adaptor to your Virgin Media Hub to help you get a. All forum topics; Previous topic; Next topic;. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Hi John, really at my whist end and very annoyed trying to fix my wireless issues with no support from Virginmedia, my Virgin connect app will not connect now. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. D01 C9W8Testing out the Virgin Media Gig1 fibre broadband package. They are free on Volt, 1GB or Oomph bundles. Virgin booster setup is an easy way to increase the range of your Wi-Fi connection. Manage Your Account. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). Wait for the booster to connect and configure itself. When asked to scan my hub sticker on bottom of device it worked fine. If the scan finds a blackspot, you can order a WiFi Booster to tackle. Then directs me to sign up for max for £8/month to get a pod. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Using the Virgin Media Connect app. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Press and hold the WPS/Virgin Media button on the hub for 12 seconds, then release the button after the lights start blinking. Reply. Note the color of the RSSI value listed for Signal Strength . 0 Kudos Reply. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. These devices have their own signals and can mess with your WiFi. If you reboot your modem it will automatically select the most appropriate channel for you. Enter the password for your Wi-Fi network when prompted and click “OK” or “Connect”. 2. Virgin Media;. I have both Virgin and o2 volt contracts, any help greatly appreciated . Virgin media pod is an intelligent #wifi extender. Have plugged in via the Ethernet lead, the light then goes off. Connect to Virgin Media WiFi hotspots out and about – with 3. 99, Netgear. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. Press and press the WPS button on the bigger virgin media Wi-Fi booster for 15 seconds and release it. How to Set Up Virgin WiFi Booster? Plug a Smaller WiFi Booster. Thanks in advance. Virgin Media WiFi is our inclusive new on-the-go WiFi service – connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. No filtering active on router. The first thing to be aware of is you need to be connected to your Home WiFi in order for the app to connect to the Hub. If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. Once I’d done this I could order a booster in the app if the results were poor. All you need is a set of Powerline adaptors. WiFi booster not working. 1 - then navigate to the following settings so you can differentiate between the signals. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. The 5GHz network covers short distances, faster - like a sprinter. Reset Hub password. The home scan feature. Hi. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Reasons to use a Wi-Fi booster . I want to add a mesh wifi solution, nothing fancy just something like a. Tap Order a WiFi Booster if an option. You can get your 1st one by signing up to WiFi max. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p.